PRIVACY POLICY
Fygirel is a brand name of Sevany Fashion Industry B.V. and collecting personal data to optimise the experience of Fygirel. Know that Sevany Fashion Industry B.V. has full access to all the information of Fygirel. By contacting Fygirel you can have a reaction out of the name of Sevany Fashion Industry B.V.
OUR PRIVACY POLICY
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Sevany Fashion Industry B.V. is a fashion house based in the Netherlands and use Fygirel as het brand to show on Fygirel.com and Fygirel.nl her digital development activities. (hereinafter the “Websites”).
The person responsible for all processing of personal data mentioned below is Sevany Fashion Industry B.V., De Chamotte 20F, 4191GT Geldermalsen, The Netherlands, Europe (Chamber of Commerce: 71326898).
2. WHAT PERSONAL DATA DOES THE BEEHIVE COLLECT FOR WHAT PURPOSES?
2.1 Use of the Fygirel Website
Visit to the website
To make the website work and secure, we need certain information, such as your IP address (the number - minus the last 3 digits - of your computer with which your computer can be recognized), the type of browser (the computer program to view web pages). view), the operating system you use and the pages you visit on our website. The legal basis for this is the performance of an agreement with you, namely your visit to the website and the separate interest of Fygirel and/or third parties to secure the website and services of Fygirel and to detect and prevent fraud.
Cookies
Also use cookies and techniques that are similar to cookies, such as JavaScript, web beacons and link tracking. JavaScripts and web beacons are standard internet techniques that, together with cookies, enable a system to collect information (JavaScripts), store it in small, simple text files (cookies) and then transmit it (web beacons). Link tracking allows certain elements (called tags) to be added to a URL so that we can recognize you from our emails by clicking to the website. With fingerprinting, a combination of technical data, such as the operating system, browser version and screen resolution, is made into a 'fingerprint'. We use this fingerprint to secure the website and your account. As a result, actual traffic (from bots, for example) can be banned. Hereinafter, cookies and techniques will collectively be referred to as “Cookies”.
We use cookies to increase the use of our website, to secure the website, to optimize your experience of our services, to personalize information for you, to recognize you on a subsequent visit and to be able to offer you offers through other channels. doing. The legal basis for the use of personal data obtained by means of cookies and the following techniques is your consent (with the exception of functional cookies and cookies with minimal consequences for your privacy). You can read more about which cookies are placed for which purposes and by which parties in our Cookie Policy. You can always withdraw your consent via the Cookie Policy link under in the website. Or click the link here.
Shipping
When you make a request on our website to have an item shipped from the us, we ask you to fill in information so that we can contact you by telephone from the us to let you know of the product is available and we can send you an e-mail with a link with which you can complete to fill out.
2.2 Social Media
Fygirel can be found on various social media, such as Facebook, Twitter, Instagram, Pinterest, Snapchat and YouTube.
If you follow Fygirel via social media, or interact with or about Fygirel via social media, we may gain access to some of your public profile information. If you share information about Fygirel via social media, your data may become visible via those social media. Fygirel itself also follows social media channels and can in this way gain access to data on social media about you.
Fygirel can keep track of how often a certain post from Fygirel has been shared and "liked" via social media, in order to analyze its reach. Fygirel can also keep track of whether and, if so, which messages are posted about Fygirel via social media channels and complaints sites. In that context, we process the data that is necessary so that we can optimize the content of our social media activities for our customers as much as possible, such as:
• Profile information of the relevant social medium; • Viewed and posted content and messages related to Fygirel • Metadata stored in the platform.
The purpose of this processing is to analyze the reach of Fygirel's social media activities and to improve its customer satisfaction. The basis of this processing is the legitimate interest of Fygirel to improve its services and social media activities. This data can be added to your customer file if you have contact with Fygirel via social media. The purpose of this processing is to handle your request. The basis of this processing is the performance of the agreement with you.
If you participate in a Fygirel promotion/action via social media, we will process the following data from you, possibly in collaboration with a partner:
• Name; • Profile information of the relevant social medium; • E-mail address (in case of a digital price); • Address (in case of a physical prize); • Contest entry, which may include photo and/or video material.
We use this information to contact you about the promotion and to send you the prize, for the implementation of the agreement with you.
Fygirel also works with advertising partners such as Facebook, Instagram, Pinterest, Snapchat and YouTube to advertise on these social networks and search networks such as Google and Microsoft. Using Cookies, we can perform analyzes so that we can understand how effective an advertising campaign is and we and third parties can tailor advertisements and other content to your interests. Read more about this in our Cookie Policy.
Each content network provider is responsible for its own part of the processing as a data controller. Fygirel and the provider of an advertising network may also be jointly responsible for certain parts of data processing. If applicable, you will be further informed about this in our Cookie Policy. When there is joint responsibility, you can exercise your rights with either party.
2.3 Visit to Fygirel physical Showroom, De chamotte 20F, 4191GT Geldermalsen, The Netherlands, Europe
Visit only by appointment, we will register your name, function, brandname, purpose of visit, email, and phonenumber, for fellow visitors we can also register their names.
Wifi network in the showroom
If you use the free Wi-Fi network in the showroom, we process the data required to establish the Wi-Fi connection, such as:
MAC address;
Location & time;
Phone features.
The data is used to establish the Wi-Fi connection and is deleted a maximum of 24 hours after the connection is terminated. The basis for processing the data is the execution of the agreement.
CCTV
Security cameras are present in building. You will be informed about this when entering the store and the cameras are clearly visible. We use the camera images to ensure the safety of our staff, for the security of our buildings, to monitor the products in our building and to record incidents. The images can be provided to the police and judicial authorities in the event of incidents.
The basis of this processing is the legitimate interest of Sevany Fashion Industry B.V./Fygirel and/or third parties to secure its stores and to prevent/limit incidents.
2.4 Personal advice
Online Personal advice
With Online advice you receive personal advice in our services. One of our employees will contact you by phone or email after you have registered through the Website. During a conversation you indicate what you are looking for, what you have in mind and wishes are. Your personal consultant then advice suitable services we Fygirel can help with. You probably will receive by email more information. This way you have an overview of what is discussed. You can decide later to contact your consult again.
If you use our personal consultant , we ask you to provide certain information (such as your name, telephone number, e-mail address, age, brand, wishes and preferences) and to complete a questionnaire. We also have access to data you have previously filled out on the Fygirel website. You can also share photos and other personal content with the consultant. We use this information to assess how we can best help you and to give you personal advice. The legal basis for this is your request for this service and the provision of the personal consultant service (the execution of the agreement with you). You will find consultancy advice by filling out our contact forms.
If you sign up for Personal consultancy, you will be agree on the fact that Fygirel you can approach until 12 months after the last contact. You can always change this agreement at a later time by letting Fygirel know that you don’t appreciate more contact.
If you use this, our personal Consultancy will create a personal styling file and include (personal) data, including your (possible) measurements and personal preferences. The basis for this is the performance of the agreement with you.
2.5 Customer Contact
If you contact or use the services of the Fygirel, the Customer Contact Center, we collect the data necessary to handle your request, such as:
Name and address details
Brandname
E-mail address
Phone number;
Content correspondence and conversation notes;
Call recording in case of telephone contact;
If you contact us via Chat; also the referring website and which page you are on when you start the chat;
Depending on your request, the agent will be able to access information necessary to handle your request, such as whether you have provide like designs and ideas.
We use this information to respond as well as possible to your complaint, request or question, for the implementation of the agreement with you.
We store your question in order to be able to provide you with better assistance later on and to analyze your customer satisfaction, the basis of which is the legitimate interest of Fygirel to improve its services.
2.6 Communication from Fygirel (for future purposes)
On the Website you can sign up for the regular e-mail newsletter from Fygirel. The newsletter contains information about products, services and events of Fygirel The basis for this is consent.
As newsletter subscriber you will receive newsletters that concern general information as well newsletters that are tailored to your interests and preferences, based on your use of the services of Fygirel and based on the preferences and interests you have specified. The legal basis for this is the performance of the agreement with you. You can indicate in your Account which type of newsletter you wish to receive or not.
Newsletters are personalized through the use of cookies and similar techniques, such as link tracking. By means of link tracking, we see whether you open our e-mails and we recognize you if you click through to the Website from our e-mails. This allows us to track which actions you take from the e-mail and measure how efficient our newsletters are. The frequency of sending depends on how often you open an e-mail and your click behavior on the Website. The basis for the use of cookies and similar techniques is consent. The legal basis for this is your consent. This permission can always be withdrawn via “Cookie information & settings” at the bottom of the Website.
Messages by SMS
If you have provided your telephone number, we can exceptionally warn you in case of calamities or draw your attention to special events and special occasions. However, we will only do so in exceptional circumstances. If you receive a text message from us, you can also indicate immediately after receiving such a message that you do not appreciate this.
Post
As a client you may receive mail with information and offers from Fygirel. The legal basis for this is the performance of the agreement with you. You can always unsubscribe from mail through your Membership Account.
2.7 Customer Satisfaction Surveys
Fygirel conducts customer satisfaction research in various ways. You can share your opinion about the user-friendliness of the Website via Fygirel Website. If you contact the Fygirel or use the services of Fygirel, you may also receive an invitation to participate in a customer satisfaction survey. If you participate in a customer satisfaction survey of the Fygirel, we process the following data:
• E-mail address; • Information regarding the service to be investigated (eg a purchase as a result of which the customer satisfaction survey takes place) and the outcome of the survey;
The results of the research are used by us to improve our services and products. The legal basis for this processing is the performance of the agreement.
2.8 Events
If you sign up for an event of Fygirel, we - depending on the event in question - process the data necessary to enable your participation in the event, such as:
name and address;
gender
E-mail address;
Phone number;
date of birth (optional);
In the case of a special theme event: sizes, preferences, occasion, developed and/or produced products;
In the case of a paid event, the payment method, the amount paid will be done by bank transfer at least 48 hours before the event. Information about the bankaccount and connected name will be known.
If it concerns an event with breakfast, lunch, dinner or drinks, you can indicate whether you have any dietary requirements.
We use this data to process and enable your participation in the event, for the implementation of the agreement with you.
We also use your data for analysis and optimization purposes (at an aggregated level) in order to gain insight into the type of visitors to our events. The legal basis for this is a legitimate interest of Fygirel to develop marketing activities and improve its events.
3. How long do we store your data?
Fygirel does not store personal data longer than is necessary for the purposes for which they are collected or processed, still this could be up to 10 years for dossiers. Fygirel uses different retention periods, depending on the purpose and the category of data as mentioned below, unless we have to keep certain data for longer on the basis of a legal obligation or for the establishment or exercise of a legal claim.
Website Account
In principle, the visible data stored in your Webs Account will be kept by us as long as your Web Account is active. If you have not used your Web Account for fifteen months, we will ask you whether you want to keep your Web Account. If, even after a reminder, you do not indicate that you wish to keep your Webs Account, we will delete your Web Account, with the exception of data that we must keep for a longer period according to a statutory retention period.
Newsletter (for future purpose)
When you have signed up for one of Fygirel newsletters, Fygirel stores your data to be able to send the newsletter until you indicate that you no longer wish to receive it. You can do that in any case through the link at the bottom of each message. When you receive a newsletter from your Membership, you can also unsubscribe via your account.
Customer service
If you contact Fygirel, your personal data will be stored by us for a maximum of twelve (12) months after processing.
Customer satisfaction
If you participate in a customer satisfaction survey, the data you provide will be stored by us for a maximum of 24 months.
Personal consulting
If you use our personal consulting services, we will keep your personal consulting file for future consulting advice with a maximum of 5 years.
Events and other reservations
We store data about the events for which you register and other reservations you book via our website (such as shopping by appointment) for a maximum of six (6) months.
Wifi network in the shops
Information about your device/connection is only processed to establish the Wi-Fi connection and is deleted a maximum of 24 hours after the connection has ended.
CCTV
Fygirel stores camera images for a maximum of fifty two (52) weeks, unless a longer period is necessary to deal with an incident.
Giveaways
We store data about promotions in which you have participated for a maximum of six (6) months.
Fraud and theft data
With regard to data concerning fraud and theft, Fygirel applies a retention period of a maximum of five years, only insofar as this is necessary for exercising, substantiating or instituting a legal claim and/or a report has been filed.
If you have any questions about the retention periods policy of Fygirel, you can contact Fygirel by sending an e-mail to info@fygirel.com
4. To whom does Fygirel provide your data?
Fygirel may use the services of third parties to process your data in accordance with this privacy statement. These third parties act as processors for Fygirel and Fygirel ensures that these parties offer sufficient guarantees with regard to the technical and organizational security measures. Third parties that act as processors for Fygirel have concluded a processing agreement with Fygirel, which states, among other things, that they will only process your data on behalf of Fygirel.
Your data may also be passed on to third parties, because we have to perform an agreement with you or if this is necessary to fulfill the agreements with you. In addition, we provide your data to other parties that we need in the context of our services, for example lawyers.
Fygirel can also offer services in collaboration with other parties. For the purpose of delivering your orders in accordance with your chosen cargo method and sending e-mail notifications about the status of the delivery, your contact details and your delivery address will be provided to the relevant delivery service. The delivery service is involved as an independently responsible party in the implementation of the agreement with you. For more information about the processing of personal data by the relevant delivery service, please consult the privacy statement on the website of PostNL, DHL, DPD and MyParcel. Other parties may also be involved in the performance of an agreement with you as an independent controller or as a joint controller with Fygirel. You will then be informed about this when you use such a service.
For the rest, Fygirel only provides data to third parties with your explicit permission or if it is obliged to do so on the basis of laws and regulations, if it is forced to do so as a result of a lawsuit and/or if it deems it necessary to protect its own interests and/or interests of third parties.
5. Do we transfer your data to other countries then The Netherlands?
Fygirel may use the services of third parties to process your data in accordance with this privacy statement. These parties may be located outside the European Union or they may use servers located outside the European Union, including in the United States. The level of the right to protection of personal data may be lower in these countries than in the European Union.
To guarantee your privacy, Fygirel will only transfer your personal data to countries outside the EEA if the European Commission has decided that the third country in question guarantees an adequate level of protection, or if other appropriate safeguards are offered, such as unmodified standard data protection provisions that have been approved by the European Commission, if necessary with additional measures. These can be found here.
6. How do we protect your personal data?
Fygirel has taken appropriate technical and organizational measures to protect your personal data against loss or any form of improper processing. For example, we use a firewall and we have taken encryption measures to prevent unauthorized third parties from accessing data.
Our customer data is stored in locations that are both physically and technically secure. It also logs who has had access to the user data. Only a limited group of employees has access to customer data based on their job profile. The employees who have access to the data are trained in advance and instructed how to handle this data. They are also subject to a duty of confidentiality. Security checks are performed several times a year in order to continue to guarantee the security of personal data. Any points of attention that emerge from this are immediately addressed, dealt with and resolved.
7. What happens in case of transfer of the company?
In the future, one or more parts or assets of de Fygirel may be transferred to a third party or Fygirel may merge with a third party. In that case, your personal data may also be transferred to this third party. Fygirel will always inform you in advance in such a case.
8. What are your rights?
Inspection and correction
If you want to know which personal data Fygirel processes from you and for what purposes, you can contact Fygirel via info@fygirel.com. You can also request changes or corrections to your data. If you are under the age of 16, such requests must be made by your parent (or legal representative). Fygirel will respond to your request as soon as possible, but at the latest within four (4) weeks.
Objection
You can object at any time to the use of personal data for direct marketing and/or (further) receipt of (certain) marketing information by contacting Fygirel via info@fygirel.com. An unsubscribe option is also included in the e-mails or other messages that Fygirel sends. If you make use of this, you will no longer receive such messages. You cannot unsubscribe from necessary service messages.
Removal
If you want Fygirel to delete your personal data and/or your account, you can request this by sending an e-mail to info@fygirel.com or via your account online. It is possible that some personal data will be kept by Fygirel after the deletion request, for example if this is necessary for the processing of orders placed or if there is a legal obligation to keep the data, for example Dutch tax rules.
Processing limitation
If you have valid reasons to request a limitation of the processing, for example because you dispute the accuracy of the personal data processed by Fygirel, or you have objected to the processing of personal data by Fygirel, you can request this by sending an e-mail. to info@fygirel.com
Data portability
If the processing of personal data by Fygirel is based on your consent and is carried out via automated processes, you have the right to request that we receive the relevant personal data that you have provided to Fygirel in a structured, commonly used and machine-readable form. You can request this by sending an e-mail to info@fygirel.com
Withdraw consent
When processing your personal data is based on your (explicit) consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.
Complaint
If you have a complaint about the use of personal data by Fygirel, you have the right to submit a complaint to the Dutch Data Protection Authority.
Manage your data via your Account (for future purpose only)
You can also view, manage, change and delete your data yourself in your Account or WebAccount via the Website Fygirel.com. So you can:
Change and supplement your personal details with – for example – your telephone number and date of birth;
Change and supplement your delivery addresses;
View your order history;
View and delete your wish list;
Specify interests and preferences, such as your preferred store, your event interests and your newsletter interests;
unsubscribe from the newsletter
Change your account settings. For example, you can activate or deactivate the following options: the newsletter, communication and digital samples.
9. Third Party Websites
The website may contain hyperlinks to third party websites. Fygirel has no control over the websites of third parties to which links are made. It is therefore possible that a different privacy statement applies to the use of these third-party websites. This privacy statement only relates to personal data obtained by Fygirel. Fygirel does not accept any responsibility or liability for (the operation and/or content of) websites of third parties.
10. Contact
For questions or comments about this privacy statement, please contact Fygirel.
Contact
0031 6 109 314 77